Acceptable Use Policy

This policy governs use of the Haultro platform, including its voice agent, SMS and calling features, and automated workflows, by operating customers and their users. It supplements the applicable written agreement and order terms; browsing this marketing website is governed by the Website Terms of Use. Operating the platform in violation of this policy is a breach of the agreement. Trunnion AI, LLC may suspend or restrict features to stop a violation, following the process in the agreement.

Prohibited uses

• Using the platform in violation of applicable law, including telemarketing, robocall, recording, wiretap, consumer-protection, debt-collection, and privacy law.
• Placing calls or sending SMS without the consent that applicable law requires for that channel and purpose, or continuing contact after an opt-out.
• Disabling, bypassing, or misconfiguring the voice agent's automated-system identification, the path to reach a human, consent capture, price bands, margin floors, human-review gates, budgets, or audit boundaries.
• Harassing, abusive, threatening, or deceptive contact of any kind, including impersonating a person or an organization.
• Routing emergency or life-safety communications through the platform; it is not an emergency service.
• Debt-collection calling campaigns or other regulated outreach programs unless expressly scoped in a current written agreement.
• Submitting content or workloads designed to manipulate agent behavior against these rules, probe other tenants, or exceed authorized access.
• Using the platform for or on behalf of any sanctioned party or embargoed jurisdiction.

Voice, SMS, and calling limits

• Outbound SMS requires the consent applicable law demands for the message type, captured at collection and retained; express written consent is required before any autodialed or prerecorded marketing call or text.
• Opt-out keywords such as STOP must be honored immediately and suppressed across future sends; HELP responses must identify the operator.
• Messaging and calling must respect applicable quiet hours and frequency limits, and each contact must identify the operating customer.
• The voice agent identifies itself as automated at the start of a call; operators must leave that identification and the human handoff enabled and staffed for their operation.

Recording, monitoring, and driver notices

• Call recording and in-cab voice capture may require notice or consent from every recorded party, including all-party consent in some states. The operating customer is responsible for enabling recording only where its notice and consent posture supports it.
• For GPS tracking, in-cab voice, and driver-facing telemetry, the operating customer is the employer of record for monitoring purposes and holds the employee-notice obligation under the laws of the states where it operates; written notice before electronic monitoring is required in some states.
• Operators must complete required notices and consents before activating the driver and voice modules for a workforce.

Reporting and enforcement

Report suspected abuse of the platform, unwanted automated contact, or a violation of this policy to legal@trunnion.ai. We review reports, may suspend affected features while a violation is investigated, and handle enforcement under the applicable agreement. We update this policy prospectively by posting a revised effective date.

Related: AI Transparency Notice, Security, Subprocessors.